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Thumbtack Integration with Automatic Lead Replies

A new Thumbtack inquiry can arrive while your hands are full. Workly helps send an automatic first reply, so the customer hears from your business while you finish the task in front of you.

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A new Thumbtack lead from Megan Foster for a vanity installation arrives at 9:36 AM while the pro is on a job. Workly sends an instant reply at 9:36 AM, the same minute, so Megan hears from Bayside Renovation right away.

Connect the Thumbtack account you use for leads

Use the Workly Thumbtack integration for inquiries from that account. The first response gives a prospective customer a starting point for the conversation while you are working at another property.

Keep your own follow-up focused on the request: what needs fixing, where the work is, and what you need to know before quoting.

The Thumbtack integration screen in Workly: the Bayside Renovation Thumbtack account is connected, with new leads in Workly and instant replies to new leads switched on. A lead from Megan Foster gets an instant reply at 9:36 AM while the pro is at another job. The pro's own follow-up covers what needs fixing, where the work is, and what to know before quoting.

Give a new lead a useful first response

Suppose a customer asks about replacing a kitchen faucet while you are finishing another job. An initial reply can acknowledge the request and start the conversation.

You then confirm whether the customer already has the fixture and discuss the work yourself. Automatic replies help with first contact; agreeing to the job still needs your attention.

A Thumbtack lead from Sarah Mitchell asks about replacing her kitchen faucet at 10:12 AM, while the pro finishes another job. An instant reply acknowledges the request at 10:12 AM. At 10:31 AM the pro follows up personally: do you already have the new faucet, or should I bring one? Agreeing to the job stays with the pro.

Take an agreed request through your regular workflow

Once you understand the job, prepare an estimate and agree on a visit. Use the details you have confirmed with the customer to describe the scope.

In the Thumbtack conversation Sarah Mitchell confirms she already has the new faucet. The pro prepares Workly Estimate #1038 from those details: Remove old faucet $60.00, Install customer-supplied faucet $160.00 and Leak check $60.00, total $280.00, with the scope noted: the customer has the new faucet. Then the visit is agreed for Tue, Oct 20 at 10:00 AM at 1407 Bluebonnet Ln, Scheduled.

Handle the paperwork in the same app

Workly brings these tasks into the same app. You can respond to the opportunity and then handle the paperwork for the work you agree to do.

Sarah Mitchell's Thumbtack lead in Workly: the instant reply, the pro's question about the faucet, and her answer that she already has it. From the same app the pro sends Estimate #1038 for $280.00 into the Thumbtack conversation, and its status shows Sent.

Questions about Thumbtack lead replies

Does Workly support automatic replies to Thumbtack leads?

Yes. Automatic replies are available in the context of the Thumbtack integration.

Can the feature answer my business phone?

This integration handles Thumbtack lead replies. It does not provide phone answering or a voice receptionist.

Does an automatic reply book the job?

You still need to confirm the customer’s needs and agree on the work and visit.

Your next Thumbtack lead gets a reply in seconds — even mid-job.

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